Shipping Policy

Last updated: 7/5/25

At Thrive & Heal Shop, we’re committed to delivering wellness-inspired products right to your door — or inbox! Please review the details below for shipping timelines and processes for both physical and digital items.

Apparel & Accessories

We partner with trusted third-party vendors to create and ship your apparel and accessories made-to-order. This allows us to offer more styles while reducing waste.

Shipping Times:

• Processing Time: 2–5 business days

• Estimated Delivery:

  • U.S. Orders: 5–12 business days

  • International Orders: 10–20 business days
    (Delivery times may vary by location and during peak seasons or holidays.)

Tracking:

You’ll receive a tracking link via email once your order ships. Please allow 24–48 hours for tracking to update.

⚠️ Note: Since items are shipped directly from our production partners, orders may arrive in multiple packages if you order more than one item.

Digital Downloads

All digital products (journals, planners, workbooks, etc.) are available instantly after purchase.

How It Works:

• After checkout, you’ll receive a download link via email and on the order confirmation page.

• If you have trouble accessing your files, contact us at ayesha@thriveandhealtherapy.com— we're happy to help!

Delays & Lost Packages

While most orders arrive on time, shipping delays can happen due to weather, customs, or carrier issues.

• If your order hasn’t arrived within the estimated window, please contact us.

• Lost or stolen packages marked as "delivered" must be reported within 7 days.

Questions?

We’re always here to help! Reach out anytime through our Contact page.

Thank you for supporting small business and prioritizing your mental wellness with Thrive & Heal Shop.